Last Updated: November 2025

Privacy Policy

Welcome to ClayWillow (“we,” “us,” “our”).
This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://www.claywillow.com/, purchase our products, or interact with our services.
We are committed to transparency and maintaining the highest standards of data protection.

1. Company Information

Legal Entity: Packstream LLC
Address: 30 N Gould St, Sheridan, Wyoming, 82801, United States
Contact Email:Support@claywillow.com
Phone: (641) 500-6490

Packstream LLC is the operator and data controller of ClayWillow.

2. Information We Collect

We collect information in the following categories:

A. Information You Provide

• Full name
• Email address
• Billing address
• Shipping address (if applicable)
• Payment details (processed via secure third-party processors; we do not store full card numbers)
• Account login details (if you create one)
• Support inquiries (emails, attachments, messages)
• Quiz or survey answers (skill level, goals, preferences related to our educational content)

B. Automatically Collected Information

When you access our website, we automatically collect:

• IP address
• Browser type/version
• Device information
• Website activity (pages visited, time on site, clicks)
• Referring URLs
• Approximate geolocation based on IP
• Cookies and tracking data (see Section 9)

C. Information From Third Parties

We may receive limited information from:

• Payment processors
• CRM/email delivery tools
• Fraud-prevention tools
• Advertising partners
• Analytics services

This may include payment confirmations, risk signals, and usage data.

3. How We Use Your Information

We use your data strictly for operational, support, and compliance purposes.

A. Order Processing

• Process payments
• Deliver digital content
• Send order confirmations
• Provide account access

B. Customer Support

• Respond to inquiries
• Resolve technical or product issues
• Track support requests

C. Website Operations

• Improve website performance
• Analyze usage trends
• Test functionality

D. Marketing & Communication (Optional; you may opt out anytime.)

• Email updates
• Promotional offers
• Retargeting ads
• Newsletters

E. Legal, Security & Compliance

• Fraud monitoring
• Transaction recordkeeping
• Compliance with local and federal laws
• Responding to lawful requests

4. Legal Basis for Processing (GDPR)

If you are located in the EU/EEA or UK, we process your information based on the following:

• Contractual necessity: to fulfill orders and provide services
• Legitimate interest: improving products, detecting fraud
• Consent: marketing emails, cookies
• Legal obligation: accounting, tax documentation

5. How We Share Information

We do not sell your personal information.

We may share data with:

A. Service Providers

These include:

• Payment processors (Stripe, PayPal, etc.)
• Hosting platforms
• Email service providers
• Analytics tools (Google Analytics, Meta Pixel)
• Fraud and risk tools
• Customer support platforms

All service providers must protect your data under their contractual obligations.

B. Legal Authorities

We may disclose data to comply with:

• Applicable laws
• Government requests
• Fraud prevention requirements

C. Business Transfers

If ClayWillow or Packstream LLC undergoes a merger, acquisition, or restructuring, your data may be transferred with appropriate safeguards.

6. Data Retention

We retain your information for only as long as needed for operational and compliance obligations:

• Order and payment records: 5–7 years
• User accounts: until deleted by the user
• Support emails: 1–3 years
• Analytics data: 12–36 months

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

A. GDPR Rights (EU/EEA/UK)

• Access your personal data
• Request corrections
• Request deletion (“right to be forgotten”)
• Withdraw consent
• Object to processing
• Request data portability

B. CCPA/CPRA Rights (California)

• Know what data is collected
• Request deletion
• Opt out of data sale/sharing (we do not sell data)
• Non-discrimination protections

To exercise your rights, contact: Support@claywillow.com

8. Data Security

We use industry-standard security measures:

• SSL encryption
• Secure hosting
• Encrypted payment processing
• Limited access protocols
• Fraud monitoring tools

Despite these safeguards, no online system is entirely risk-free. We recommend using strong passwords and secure networks.

9. Cookies & Tracking Technologies

Cookies and similar tools are used for:

• Site functionality
• Analytics and performance
• Personalization
• Advertising and retargeting
• Fraud prevention

You can disable cookies through your browser settings, but some site features may not function properly.

10. Children’s Privacy

ClayWillow is not intended for children under 13.
We do not knowingly collect information from children.
If a child has submitted data, please contact us to have it removed.

11. International Data Transfers

Your information may be stored or processed in the United States.
When transferring data internationally, we apply appropriate safeguards.

12. Third-Party Links

ClayWillow may contain links to third-party websites.
We are not responsible for the privacy or security practices of these external sites.
We recommend reviewing their individual policies.

13. Policy Updates

We may update this Privacy Policy periodically.
Any changes will be posted here with an updated “Last Updated” date.
Continued use of our website indicates acceptance of any revised terms.

14. Contact Information

If you have questions or concerns regarding this Privacy Policy or your data, please contact us: